Preventative Maintenance Program

Keeping your system stable and long-lasting

Platinum Preventative Maintenance

$150/m

Monthly Scheduled Maintenance

  • One day scheduled each month to go over and test everything in your system to ensure everything is working properly. 
  • Deep cleaning and maintenance of all supported equipment
  • Replacement of any damaged cables .
  • Service calls and new installations billed at a discounted rate.

Discrete Remote Management

  • Glitches happen. If your system goes haywire, we'll hunt down vital clues and service common issues remotely, without disrupting your home or your schedule. We will keep an eye out for slow Internet speeds or malfunctioning devices. Usually, we'll solve issues before you even see them.
  • Continuous Software Updates. We'll keep your devices optimized and up-to-date so they'll work well with tomorrows innovations.
  • (OVRC Hub required)

Personalized Mobile App

  • Enjoy a customized app right on your phone to monitor everything on your network!
  • Easily understand and monitor performance over your whole network or any individual device.
  • Reboot equipment from your phone anytime, or schedule reboots and updates when you're not using it.
  • Contact our technician right from the app anytime you have a question or need a service.
  • (OVRC Hub required)

Firmware updates, system compatibility, and accumulating internal dust that can overheat or even static-shock equipment can all pose threats to your investment if not safely cared for.


We believe your investment in your home should last as long as possible.

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Frequently Asked Questions 

  • Can I schedule when you come for maintanence?

    Absolutely! Our technician will be happy to work around your schedule to find the best day and time for you. 

  • How does the billing work, and can I cancel anytime?

    Once we begin, the monthly fee will be charged to your preferred credit card on the day of the month we begin. Should the need arise, you are welcome to cancel your service at any time. Just give us a call.

  • Do I have to sign a contract? (You don't! However by signing up you do agree to these terms.)

    This agreement, which takes effect from the date stated above, is between Platinum Multimedia and the Customer whose name and address is set forth above.


    A. General


    I. This Agreement comprises the entire agreement between Platinum Multimedia and the Customer as regards service(s) provided by Platinum Multimedia to the Customer. Thus, all representations, promises, inducements or agreements not contained herein shall be of any effect.


    II. This Agreement shall be regulated by and interpreted in line with the laws of Texas


    III. The Customer concedes after reading through and understanding all pages of this Agreement.




    B. Relationship with warranties


    Note that this Agreement is not a warranty. Equipment purchased from Platinum Multimedia is covered by the equipment manufacturer's warranty. Also, repair and replacement of bad parts are covered by the manufacturer's warranty.


    C. Limited/Warranty


    I. All maintenance services that have a defect during the term of this Agreement shall be reworked. Peradventure Platinum Multimedia are unable to carry out any maintenance service because of a fault on our part, the fees covering that part of the maintenance service will be refunded.


    II. All materials supplied and used during maintenance services are covered by the specific warranty for those materials. This Agreement is not a warranty for such materials.


    III. The warranty set in C (I) above comprises of the SOLE LIABILITY of Platinum Multimedia and the sole remedy of the Customer for the defective maintenance service(s) irrespective of whether such arose under tort, contract, strict liability or various other kinds of actions. Note that every other warranty (implied or expressed) are exempted therefrom.


    D. Service


    Platinum Multimedia will carry out regular inspection and maintenance of the equipment under the preventive maintenance plan for the fee set below. Inspection and maintenance of equipment will differ depending on the nature of the equipment.


    E. Fees


    I. The preventive maintenance fees for the services to be provided under this Agreement are listed below.


    II. Where parts or equipment not covered under the preventive maintenance plan, the Customer will pay Platinum Multimedia the current list price of the parts or equipment for any replacement parts needed for the provision of service on equipment.


    III. In the case where the Customer request Platinum Multimedia to provide any other service which is not stipulated in the preventive maintenance plan, Platinum Multimedia will use reasonable efforts to provide such a service at the current and standard hourly rates stated below.

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